Refund Policy

Refund Policy Effective Date: May 15, 2026. At Woodland Armory, we want you to be completely satisfied with your purchase. This Refund Policy explains our rules for returns, refunds, and exchanges. Please read it carefully before placing an order.

1. Refund & Return Window: We accept returns within 30 days of the original purchase date (or delivery date, whichever is later).
To be eligible for a refund or exchange, the item must be:
  • Unused and in its original, unopened packaging
  • In the same condition as when you received it
  • Accompanied by the original receipt or order number
Items returned after 30 days or not meeting these conditions may be denied or subject to a restocking fee (up to 20%).

2. Non-Refundable Items: The following items are not eligible for refunds or exchanges:
  • Personalized, custom-made, or engraved products
  • Digital downloads, gift cards, and e-books
  • Perishable goods (food, flowers, etc.)
  • Intimate apparel, swimwear, and hygiene products (for health reasons)
  • Clearance, sale, or final-sale items clearly marked as non-returnable
3. Defective or Damaged Items: If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We will cover return shipping costs and either replace the item or issue a full refund at our discretion. Proof of damage (photos) may be required.

4. Refunds vs. Exchanges
  • Refunds: We will process a refund to your original payment method.
  • Exchanges: Subject to stock availability. If the new item is more expensive, you will pay the difference. If cheaper, we will refund the difference.
5. Shipping Costs
  • Original shipping fees are non-refundable.
  • Return shipping is the customer’s responsibility unless the item is defective or we made an error.
  • We recommend using a trackable shipping service. We are not responsible for lost or damaged return packages.
6. How to Initiate a Return
  1. Contact us at sales@sjhardware.us or through the contact form on our website with your order number and reason for return.
  2. Wait for our approval and return instructions (we do not accept unsolicited returns).
  3. Ship the item back to the address provided in the return authorization.
  4. Once we receive and inspect the item, we will notify you via email.
7. Processing Time
  • Refunds are processed within 5–10 business days after we receive and inspect your return.
  • It may take an additional 5–10 business days for the funds to appear in your account, depending on your payment provider (credit card, PayPal, Shopify Payments, etc.).
8. Late or Missing Refunds
  • If you haven’t received a refund after 15 business days, please check your spam folder and contact us.
  • If the item was lost in transit on its way back to us, we may require tracking proof before issuing a refund.
9. Changes to This Policy: We reserve the right to update this Refund Policy at any time. Any changes will be posted on this page with an updated effective date.